California Residents Privacy Rights

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Your California Privacy Rights

You have the right to:

• Know: What personal information we collect, use, disclose, and sell
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of the sale or sharing of your personal information
• Correct: Request correction of inaccurate personal information
• Limit: Limit the use of your sensitive personal information
• Non-Discrimination: Not be discriminated against for exercising your rights

Categories of Personal Information We Collect

• Identifiers: Name, email, phone number, address
• Commercial Information: Service requests and preferences
• Internet Activity: Website usage and interactions
• Geolocation Data: General location information
• Professional Information: Property ownership details

How We Use Personal Information

• Providing and improving our services
• Communicating with you about projects
• Marketing and advertising
• Analytics and website improvement
• Legal compliance and safety

Information Sharing and Sales

We may share your personal information with:

• Service Providers: Contractors and home improvement professionals
• Marketing Partners: Lead generation and referral companies
• Technology Partners: Analytics and website service providers

Note: Under CCPA, sharing information with marketing partners may be considered a "sale" of personal information. You have the right to opt out of such sales.

Exercising Your Rights

To exercise your California privacy rights, you may contact us using any of the following methods:

Verification Process

To protect your privacy, we will verify your identity before processing your request. You may need to provide:

• Full name and email address
• Phone number associated with your account
• Recent service request details (if applicable)
• Additional verification for sensitive requests

Response Timeline

• Acknowledgment: Within 10 business days
• Response: Within 45 days (may be extended to 90 days for complex requests)
• Opt-Out Requests: Processed within 15 business days

Authorized Agents

You may designate an authorized agent to make requests on your behalf. The agent must:

• Provide written authorization from you
• Verify their own identity
• You may need to verify your identity directly with us

Do Not Sell My Personal Information

If you are a California resident and wish to opt out of the sale of your personal information, you can:

• Call us at (717) 494-4192
• Email privacy@letsfixhome.com with "Do Not Sell" in the subject
• Submit a written request to our mailing address above

Questions or Complaints

If you have questions about your California privacy rights or wish to file a complaint, you may also contact the California Attorney General's office at:

Website: https://oag.ca.gov/contact
Phone: (916) 210-6276